Jamii Sacco has once again emerged as the best in using technology to serve its members across the country and abroad. It has won the second-best award in technology optimization among employer-based Saccos in the Tier 2 category.
The society has been an early adopter of technology in delivering services to members. It has established a customer experience center through the acquisition of a Customer Relationship Management (CRM) system and deployed additional staff to enhance quality service delivery to members and other stakeholders. The Sacco has also improved its feedback channels, intending to improve services and provide the best experience to all its customers.
“Our top priority is to embrace technology and create a future where it seamlessly integrates with our human-centric approach to banking. We believe this will help us offer an efficient, secure, and deeply connected banking experience that aligns with our values,” said Jamii DT Sacco Chairman, Mr. Harrison Katoni.
The Sacco has also implemented a core banking system that allows seamless multi-functions, enabling members to use their phones as branches. Its mobile platform, Jamii M-Cash, offers members loans and advances of up to Ksh50,000 via their phones.
Despite having only one branch and a nationwide membership, the Sacco has deployed appropriate banking technology to ensure members can access their services even in the remotest places.
“Most of our services are online. Recently, we implemented an electronic document management system (EDMS) that digitized our records. We also introduced a customer relationship management system (CRM), ensuring members’ concerns are promptly addressed,” said Mr. Katoni.
The Sacco is introducing an e-board system to improve management efficiency by ensuring board members receive information early enough to submit their suggestions before the meeting. Mr. Katoni said that the Sacco is committed to training the Board, staff, delegates, and members to ensure they work together and meet the organization’s aspirations, considering that the banking future will revolve around technology. Since its establishment in 1972, innovation has always played an essential role at Jamii Sacco.
The use of technology has ensured that the Sacco continues to register tremendous growth. The latest SASRA Sacco Supervision Annual Report, 2023, rated the Sacco among the country’s largest DT Societies. The Sacco loan book stood at Ksh4.07 billion in 2023, while its total assets increased to Ksh5.73 billion.
The Sacco reviewed its products and services last year, with some interest rates being scaled down to offer competitive products and services that are responsive to members’ needs.
Jamii Sacco is a one-stop shop that provides inclusive financial solutions tailored to members’ needs.
VISION
To be a leading and preferred partner of choice in the provision of financial solutions
MISSION
To mobilize savings and provide credit through innovative products and services in a dynamic business environment to ensure optimum returns and exceptional customer experience
