Kimisitu Sacco has officially opened its Front Office Service Activity (FOSA) as it eyes growth through efficiency service delivery.
At the same time the Sacco has been awarded ISO 9001:2015 certification pointing to its commitment to offer quality services to members.
The Sacco achievements come at a time when the financial sector in the country has been affected by the Covid-19 pandemic.
“Kimisitu Board and Staff worked extra hard to achieve these double milestones,” said the Sacco Chairperson Phillip Oyuko.
He said that the Sacco has completed the development of the new strategic plan 201-2023, which focuses on membership delight, membership growth and impact, revenue growth, innovation and technological advancements, and human capital development.
“The Sacco has adopted international quality management standards and systems hence our ability to constantly provide products and services that meeour members’ needs and satisfaction,” said Oyuko.
State Department of Co-operatives Principal Secretary Ali Noor Ismail, who was the chief guest during the event, said that government has begun a process of enhancing regulations governing the country’s co-operatives sector to enable the sector cope with the new normal.
Noor said the sector had been disrupted by the COVID-19 pandemic.
“The Sacco sub-sector just like the rest has not been spared by the pandemic. It is therefore necessary that we work on regulations that will ensure they keep up with the requirements,” he said.
Part of the new regulations include mainstreaming of digital processes as well as online meetings for the sector.
Earlier this year, the State Department authorized Saccos to hold online annual general meetings and pay dividends with members’ physical approvals.
This followed the introduction of COVID-19 protocols by the Ministry of Health that banned gatherings to curb the spread of the novel coronavirus.
https://8099890ca1a760b375587124cac10d45.safeframe.googlesyndication.com/safeframe/1-0-37/html/container.html Mr Oyuko called on the government to speed up the new adoption of regulations.
“We are operating in a new normal and this calls for new ways of doing things. This disruption should be a turning point of how Sacco’s in Kenya operate. We already have our services on the digital platform and regulations will only make them better,” he said.
The new service launched by the Sacco is expected to improve its performance as it lines up to attract more members.
“With this new facility, our members can now be confident that the turnaround time for the service will greatly improve. We are a growing Sacco and this step prepares even better for more members, “ said Kimisitu Sacco CEO Lwanga Mbeche.
